Refund policy

At Slugs & Snails, we want to have happy, warm and cosy customers. We do however, offer a 30 day returns/exchange policy for your peace of mind. All returns or exchanges must be received within 30 days of purchase, unused and complete with tags/packaging and be in a resalable condition. Before returning your item to us, please drop us an email or give us a call to let us know you wish to return or exchange the item. That way we can be on the look out for it and check alternative stock if it's an exchange. Ideally, please have your order number available. Items should be returned to Slugs & Snails, Cootehall Street, Boyle, County Roscommon, F52 RC90, Republic of Ireland.

We cannot cover the cost of lost or damaged items returned to us so please ensure to send your items using a tracked service or request proof of postage should anything go wrong.

Once we receive your goods, we will aim to confirm receipt, check the condition and process a refund or send your exchanged item immediately.

Refunds will be made using the original payment method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.