Delivery

Please see below for our delivery rates.

Please ensure that you enter your correct shipping address at checkout. We can not be held responsible for incorrectly inputted addresses at checkout and we can not redirect your delivery once it has been shipped. If your incorrectly addressed mail is returned to us we reserve the right to invoice for delivery on an alternative shipment. If you input the wrong address and we ship to that address we can not reship your order unless the postal network returns your incorrectly addressed package. Please make sure you double check your shipping address in full before submitting your order.

This does not affect your statutory rights.

TRACKING YOUR MAIL - We are updating our shipping partners, while the new customs rules are rolled out in the EU and USA so as we navigate cheaper shipping some of our orders will not be tacked but we will do our best to send orders with tracked options where possible. 

Please note that items sent via our standard shipping terms of free shipping are sent using our international mail service through An Post. These will then be sent through your local postal network. For orders within the Europe shipping can take 3-10 working days depending on your location.

Please advise us if your order is urgent and we can arrange expediated courier shipping for you.

For orders to the UK, Canada and USA we will complete your customs documents when your parcel is being shipped. This will make sure your parcel isn't held back at customs. For the USA we will deliver your items duty unpaid please be aware you will get a customs payment notice from An Post, please ensure you complete this in the time frame they provide to avoid delays in shipping. If you do not complete the customs process as required the parcel will come back to us, we can not refund shipping charges for parcels shipped but customs duties not paid. Customs charges are the responsibility of a customer however there is an agreement between Canada and Ireland and the UK and Ireland to allow a certain value import to be received duty free and most of our orders fall under this threshold.

Shipping rates

Free-shipping thresholds below apply to the qualifying delivery service, not optional paid courier upgrades. Currencies are stated explicitly; the final delivery options and charges are shown at checkout.

Destination	Delivery charge	Free-shipping minimum order
Ireland	EUR €6.50	EUR €65
Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Netherlands, Norway, Poland, Portugal, Romania and Spain	EUR €10	EUR €100
United Kingdom — DPD UK 2 Day	GBP £8	GBP £100
Canada	USD $15 standard; USD $30 courier tracked	USD $150 for standard shipping
Australia and New Zealand	AUD $20 standard	Please check checkout for the available free-shipping option and qualifying amount.
Other destinations, including the USA	EUR €10 standard; EUR €30 courier tracked	EUR €150 for standard shipping

UK postal deliveries normally take 3-4 working days; Europe 3-14 working days; USA, Canada, Asia and Australia 5-20 working days. Ireland normally takes 1-2 days after posting.

Returns & Exchanges

At Slugs & Snails, we want to have happy, warm and cosy customers. We do however, offer a 30 day from date of delivery returns/exchange policy for your peace of mind. All returns or exchanges must be received within 30 days of purchase, unused and complete with tags/packaging and be in a resalable condition. Before returning your item to us, please drop us an email to let us know you wish to return or exchange the item. That way we can be on the look out for it and check alternative stock if it's an exchange. Ideally, please have your order number available. Items should be returned to Slugs & Snails, Cootehall Street, Boyle, County Roscommon, F52 RC90, Republic of Ireland.

We cannot cover the cost of lost or damaged items returned to us so please ensure to send your items using a tracked service or request proof of postage should anything go wrong. If you are returning from the UK please ensure you have attached a CN22 customs sticker that clearly states "return" no commercial value - otherwise your order will be held in customs and we can not access them directly.

Once we receive your goods, we will aim to confirm receipt, check the condition and process a refund within seven working days or send your exchanged item immediately.

Refunds will be made using the original payment method.

CHRISTMAS DELIVERY -

If your order was shipped from mid November to December 23rd, please allow your local post office time to deliver. If your order was for more than one item it might be too large for the mail box, please double check with your postal worker for any larger parcels they might have attempted to deliver.

For urgent orders, please contact us to discuss available courier services and pricing. Delivery options and charges are shown at checkout.

At Slugs & Snails we aim to deliver your parcel as soon as possible. We cannot guarantee same day postage but will always aim to post within two working days after your order is placed.

Some of our children's tights orders come in our Slugs & Snails boxes and some come in standard hanging packaging. If you would like the items sent as a gift, we are happy to include a gift card and we can also wrap your gift for free using our high quality wrapping paper. We will confirm your order by email within 24 hours and you will receive an "order complete" email when your order has shipped. PLEASE NOTE, EMAILS TO HOTMAIL AND GMAIL MAIL SERVERS CAN SOMETIMES BE FILTERED INTO SPAM AND JUNK FOLDERS, PLEASE CHECK FOR YOUR CONFIRMATION EMAILS IN THESE FOLDERS.

Payment

We accept payment by PayPal, Put on Layby with PayPal, Klarna in some regions and all major Credit Cards and Stripe on our website, you can check out using credit and debit cards without being a member of PayPal by selecting "check out as guest" on the PayPal payment screen.