At Slugs & Snails we aim to deliver your parcel as soon as possible. We cannot guarantee same day postage but will always post next working day after your order is placed.
COVID-19 is causing some delays in processing orders, we are working on reduced staff and may take a day or so longer to process orders if additional lockdown restrictions are in place. If your order is urgent you can contact the office and have it shipped via courier or processed immediately. Please be patient with shipping as the delays are out of our control. We can not track international orders sent via regular mail but they are redirected to us if they are not delivered safely.
All kids tights orders come in our Slugs & Snails boxes as standard and if you would like the items sent as a gift, we are happy to include a gift card and we can also wrap your gift for €1.00 using our high quality wrapping paper. We will confirm your order by email within 24 hours and you will receive an "order complete" email when your order has shipped. PLEASE NOTE, EMAILS TO HOTMAIL AND GMAIL MAIL SERVERS CAN SOMETIMES BE FILTERED INTO SPAM AND JUNK FOLDERS, PLEASE CHECK FOR YOUR CONFIRMATION EMAILS IN THESE FOLDERS.
If your order is for a gift you intend to give directly we would recommend selecting "flat pack" boxes at the checkout to ensure your packaging isn't damaged in the post. Some of our designs come in our traditional box packaging and this will ensure we flat pack those products. Please see below for our delivery matrix.
Please ensure that you enter your correct shipping address at checkout. We can not be held responsible for incorrectly inputted addresses at checkout and we can not redirect your delivery once it has been shipped. If your incorrectly addressed mail is returned to us we reserve the right to invoice for delivery on an alternative shipment.
This does not affect your statutory rights.
|An Post First Class - tracked||Ireland||€5.00||Normally 1-2 days after posting|
|An Post International Standard Business Post - not tracked||Worldwide||€5.00||UK 3-4 normally working days, Europe 5-14 working days. USA, Asia and Australia 5 to 20 working days.|
An Post Standard Business First Class
Depending on order size and location we will sometimes send via tracked or courier.
|Worldwide||€0.00||FREE FOR ALL ORDERS OVER €100.00|
Returns & Exchanges
At Slugs & Snails, we want to have happy, warm and cosy customers. We do however, offer a 30 day returns/exchange policy for your peace of mind. All returns or exchanges must be received within 30 days of purchase, unused and complete with tags/packaging and be in a resalable condition. Before returning your item to us, please drop us an email or give us a call to let us know you wish to return or exchange the item. That way we can be on the look out for it and check alternative stock if it's an exchange. Ideally, please have your order number available. Items should be returned to Slugs & Snails, Cootehall Street, Boyle, County Roscommon, F52 RC90, Republic of Ireland.
We cannot cover the cost of lost or damaged items returned to us so please ensure to send your items using a tracked service or request proof of postage should anything go wrong.
Once we receive your goods, we will aim to confirm receipt, check the condition and process a refund or send your exchanged item immediately.
Refunds will be made using the original payment method.
We accept payment by PayPal, all major Credit Cards and Stripe on our website, you can check out using credit and debit cards without being a member of PayPal by selecting "check out as guest" on the PayPal payment screen.
All payments that you make by credit or debit card are subject to authorisation by your card issuer. If your card issuer does not authorise payment to us, your order will not be accepted and we will email you to let you know. We cannot be responsible for any delay or non-delivery of the products you wished to buy.
All copyright in this site is owned by Slugs & Snails and can only be re-used if we grant a licence permitting it.